Vape More Inc strives to provide the best service possible with every contact.
We operate in an industry built on trust. This can only be achieved through communication and experienced support – from the first contact past our four-years anniversary.
At Vape More Inc you always talk to a human!
Our regular business hours are from 11AM to 6PM ET, Monday through Friday. If you would like to leave a voicemail or a message, please include your name and your order number, and we’ll respond to you as soon as possible.
All the inquires about the order statuses, shipping details, concerns or requests can be emailed to customer-love@vapemoreinc.com
If you would like to purchase our product, as a wholesaler, store owner or a distribution company please email your inquiry to wholesale@vapemoreinc.com.
For all the additional questions about our blog, newsletter or promotions email our team at hello@vapemoreinc.com.
Most common ways to communicate with our team: email, live chat widget(displayed on every page on the right corner), order message or our phone call center.
- Reaching out via our email system: please email the detailed information about the order; we require the order ID or the email address the customer used to create or place the order on our website in the mandate to provide detailed information about the inquiry.
- Reaching out via our call center: our call center is open through Monday or Friday, from 11AM-6:00 PM ET. If you are still waiting for an instant answer, please leave a message and specify how you would like to be contacted: message or phone call. We will return your call as soon as our customer representative helps the previous caller.
- Reaching out via our live chat message: live chat message is available from 11AM-6:00 PM. All messages received outside the mentioned time frame will be answered on the next business day.
Frequently Asked Questions:
- When can I expect to receive my order?
If there are no billing or inventory issues, Vape More will ship the day you place your order if done before 12:00pm ET, Monday through Friday. If your order was placed on a Sunday, it will be processed by our warehouse and shipped the next business day (M-F excluding holidays). The day you receive the shipment depends on the method of shipment you selected when you placed your order. Please remember that shipments will not be delivered Sundays, or holidays.
- Why was my order cancelled?
Vape More is sometimes required to cancel orders that we suspect are fraudulent. Before canceling an order, Customer Service will attempt to contact you by phone or email and give you a reasonable amount of time to respond to our concerns. If the contact information you provided on your order is not valid, we will automatically cancel your order with no further notice.
- When can I expect my order to ship?
If you place your order before 12:00pm ET, Vape More will do our best to ship that day unless there is a problem with your order. Vape More Customer Service will attempt to contact you if there are problems with your order that we cannot resolve without your help. The most common reasons for delay include:
- The billing address entered on your order does not match the billing address your credit card company has on file.
- The billing address on your credit card is an international address.
- Your order matches the criteria we have identified as possibly fraudulent.
- There is a backlog on the product.
- Your order exceeds $1,000.
- Your order exceeds $500 with Priority Mail Express® Ship Time: Next-day to 2-day guarantee by 6 PM.
- Your order is required to be manually verified.
- Where can I find a tracking number for my shipment?
If you would like to find the tracking number of your shipment, you can log in to your account using your user name and password on the Vape More site. Keep in mind that it can take up to 1 day from the time you place the order until your tracking number is loaded into our system.